Legal
Privacy Policy
How QuillPrint collects, uses, and protects your information when you place print orders and use the platform.
Last updated 25 October 2026
Who we are
QuillPrint operates the QuillPrint website (quillprint.in) and the QuillPrint Android app (com.quillprint.app). This policy applies to both. For any privacy question or request, contact [email protected].
Information we collect
We collect information you provide directly, including your name, email, phone number, shipping address, payment details, and uploaded print files.
We also collect usage data automatically, such as IP address, browser type, pages visited, and related analytics data through cookies and similar tools.
In the mobile app we also collect a device push token, crash diagnostics, and, only when you allow it, your device location. These are described in the sections below.
How we use your information
We use the information we collect to:
- Process and fulfill your print orders
- Send order confirmations, shipping updates, and support communications
- Improve our platform and detect fraud
- Send promotional emails, which you can opt out of at any time by contacting [email protected]
Your uploaded files
Files you upload for printing are stored securely and used solely to fulfill your order.
We do not access, share, or retain your files beyond 24 hours after order completion.
Our AI support assistant
When you contact support from the Help page, the first reply may come from an automated assistant. Its messages are always labelled "QuillPrint Assistant (AI)".
To answer you, we send the AI service provider the text of your support messages and a limited summary of your account: your first name, the status, shop, amount and date of your recent orders, and your wallet balance and recent wallet transactions. We do not send your email address, phone number, address, payment details or uploaded files.
The assistant cannot take any action on your account. It cannot issue refunds, cancel or change orders, credit your wallet or change your details; only our support team can. Anything involving money is passed to a person.
You can ask for a person at any time, and our support team can read every conversation.
Ordering through WhatsApp
If you send documents to our WhatsApp number, we receive your WhatsApp phone number, your WhatsApp profile name, the messages you send us and the files you attach. We use them to find or create your QuillPrint account, prepare your order and send you order updates. Files received over WhatsApp are handled and deleted in the same way as files uploaded on the website or app.
Sensitive documents, please read before uploading
Please do not upload documents containing sensitive personal, financial, medical, legal or confidential information unless you accept the conditions described in this section.
We do not sell your uploaded files or your personal data. This applies whether or not a document contains sensitive information. The electronic copies you upload are stored securely on our servers, are used solely to fulfil your order, and are automatically purged within 24 hours after the order is completed.
If you want an uploaded document removed sooner, contact [email protected] and ask for immediate removal. We will remove that document from our servers within 3 hours of receiving your request.
What the print shop receives
Print shops on QuillPrint are independent businesses. They are not owned or employed by QuillPrint.
To print your order, the shop you select necessarily receives your document. When you choose a shop, you are choosing to trust that shop with the contents of what you are printing. QuillPrint secures the electronic copy on its own systems, but it cannot control what an independent shop does with a document or with the printed copies it produces.
QuillPrint is not responsible for the conduct of a print shop, including any sharing, copying, retention or misuse of your material by that shop or its staff.
You are responsible for the physical printed copies produced from your order. This responsibility covers the printed paper copies only, the electronic copies you upload remain secured with QuillPrint and are handled as described in this policy.
If your document is genuinely sensitive, the safer option is to print it in person at a shop, where the document never leaves your possession, rather than sending it through an online order.
Location
When you use our mobile app to find nearby print shops, we request access to your device's precise or coarse location. Location is used only to show and sort shops near you, and only while you have granted the permission — we do not collect it in the background or without your consent.
Push notifications
Our mobile app uses Firebase Cloud Messaging to deliver order and print-status updates. This requires a device push token, which we store against your account to route notifications to your device. You can turn notifications off in your device settings at any time.
Google Sign-In
If you choose to sign in with Google, Google shares your name, email address and profile photo with us to create or match your QuillPrint account. We never receive your Google password.
Crash diagnostics
We use Sentry to collect crash reports and error diagnostics from our mobile app, so we can find and fix bugs. These reports can include device information and app state at the time of the crash, and are not linked to the contents of your uploaded print files.
Camera
Our mobile app can use your device's camera to scan a QR code — for example to join a group order or a shop's counter queue. Camera access is used only for scanning; images from the camera are not stored or uploaded unless you separately choose to upload a photo as a print file.
Data retention
Account data is retained while your account remains active.
Uploaded print files are deleted within 24 hours after your order is completed.
Orders, invoices and payment records are kept for 6 years from the end of the financial year in which the order was placed, as required under Indian tax and accounting law, even after you delete your account.
Crash diagnostics are kept by Sentry for up to 90 days. Push tokens are kept until you sign out of the app or delete your account.
You may request deletion by contacting [email protected].
Children
QuillPrint is intended for users aged 18 and over, or younger users using it under the supervision of a parent or guardian, as described in our Terms of Service. We do not knowingly collect personal data from children under 13. If you believe a child has given us personal data, contact [email protected] and we will delete it.
Deleting your account
You can request deletion of your account from within the app (Account → Delete account) or from the web at quillprint.in/delete-account, which explains what is deleted, what we retain and for how long. When you ask, your account is paused and scheduled for deletion 7 days later; signing in again within those 7 days cancels the request. After the 7 days our team permanently deletes the account, within 30 days of your request.
Your rights
You have the right to access, correct, or delete your personal data.
For privacy-related requests, contact [email protected].
Questions about this policy?
Write to [email protected] for order, payment and account questions, or [email protected] for privacy-related requests including immediate removal of an uploaded document.