Refund and Cancellation Policy

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or significantly different from your approved proof, we will reprint or refund it at no cost to you.

To be eligible, please report the issue within 3 hours after delivery and share clear photos of the defect.

What is not covered

The following are not eligible for a reprint or refund:

• Errors in files submitted by you, including incorrect text, low-resolution images, or wrong dimensions
• Orders where you approved a digital proof and the print matches that proof
• Change of mind after production has begun
• Delays caused by courier partners. We will assist with tracking, but cannot refund for those delays

How to request a refund or reprint

Email [email protected] with your order number and photos of the issue. We respond within 1 to 2 business days.

Resolution options

Where a claim is accepted, we will offer one of the following:

• A free reprint shipped at no charge
• A full or partial refund to your original payment method, usually processed within 5 to 7 business days

Cancellations

Orders can be cancelled for a full refund before production begins, typically within 1 hour of placement.

Once production starts, cancellation is not possible.